Cancellation & Refund Policy
How cancellation works, when you get a refund, and how we deliver the service.
This policy applies to SunLedger subscriptions and additional users purchased from SunLedger ("we", "us"). It forms part of our Terms & Conditions and Subscription & Billing Policy.
1. Cancelling your subscription
- You can cancel at any time by emailing contact@sunledger.in from your registered email address, or by calling or WhatsApp on +91 80036 21369.
- Renewal is never automatic and we do not debit your account automatically, so you are never charged for a year you have not agreed to pay for.
- After you cancel, your account keeps working until the end of the year you have already paid for.
- You can request an export of your data before your access ends, or within 30 days after it ends.
2. Refunds
SunLedger is a yearly subscription to a digital service. Once your account has been activated, fees for the current year are not refundable, except in these cases:
| Situation | Refund |
|---|---|
| You paid but cancel before your account is activated | Full refund |
| You were charged twice, or paid more than the invoice amount | Full refund of the extra amount |
| We are unable to activate your account | Full refund |
| We permanently stop offering SunLedger, or end your subscription without any breach by you | Pro-rata refund for the unused full months |
- Additional users and user packs are not refundable once activated, including unused seats.
- No refund is given for a part of a year if you cancel mid-year, stop using the service, or your account is suspended or ended because of non-payment or a breach of our Terms.
- Nothing in this policy limits any right you have under applicable law.
3. How refunds are paid
- To request a refund, email contact@sunledger.in with your company name, invoice number and payment reference (UTR).
- We will confirm whether the refund is approved within 7 working days.
- Approved refunds are paid to the original payment method or bank account within 7 to 10 working days of approval. The time your bank takes to credit the amount may vary.
- Where GST was charged, we will issue a credit note as required under GST law.
4. Service delivery
SunLedger is an online software service. Nothing is shipped physically. After payment is received, we activate your account and send login details for the admin web panel to your registered email or phone, usually within 2 working days. Your team uses the SunLedger mobile app, which can be downloaded from the app store.
5. Contact
Email contact@sunledger.in or call +91 80036 21369.