Subscription & Billing Policy
How your SunLedger plan, users, invoices and renewals work.
This policy forms part of our Terms & Conditions. "We", "us" and "SunLedger" mean SunLedger. "You" and "Customer" mean the business that subscribes to SunLedger.
1. Plan and price
| Plan | SunLedger Business |
|---|---|
| Price | ₹60,000 per company (one Customer account) per year |
| Included | All modules (admin web panel, projects, inventory, purchase, dispatch, payments and payouts, PDFs, push notifications), hosting, updates and support |
| App users included | 10 mobile app users |
| Billing period | 12 months, paid in advance |
The subscription year starts on the date your account is activated.
2. Users and seats
- An app user is an individual login (for example an installer, channel partner or staff member) created under your account to use the SunLedger mobile app. Each active app user occupies one seat.
- Your plan includes 10 seats. The number of active app users cannot exceed the number of seats you have paid for. The app will not let you add a user once all seats are in use.
- Administrator accounts that manage your company in the web panel and mobile app are not counted as app users.
- Each login is for one named person. Logins must not be shared between people.
- A blocked app user still occupies a seat. To free a seat for someone else, ask us to remove the user permanently. Their business records stay in your account.
3. Additional users
You can buy more seats at any time during your subscription year:
| Option | Price | Effective price per user |
|---|---|---|
| Extra user | ₹2,000 per user per year | ₹2,000 |
| 5-user pack | ₹5,000 per pack per year | ₹1,000 |
- You may combine single users and packs in any number.
- Co-terminous: additional seats end on the same date as your main subscription and renew together with it.
- Mid-year purchases are pro-rated. Seats bought during the year are charged only for the remaining months of the current subscription year, counting a part month as a full month. For example, one extra user bought with 6 months left costs ₹1,000 for that year.
- Seats in a pack can be used at any time during the year. Unused seats are not carried forward and are not refundable.
- You can reduce the number of additional seats at your next renewal. Seats cannot be reduced for a refund in the middle of a paid year.
4. Invoices and payment
- We issue an invoice for the subscription and for any additional seats. Invoices are payable in advance, within 7 days of the invoice date unless the invoice says otherwise.
- Payment can be made by the methods shown on the invoice, such as bank transfer (NEFT, RTGS, IMPS) or UPI. Please quote the invoice number as the reference.
- Your account, or your additional seats, are activated once we receive payment.
- We do not store your card or bank login details. If we offer online payment, it is handled by a licensed payment provider under its own terms.
5. Taxes
All prices are exclusive of taxes. Goods and Services Tax (GST) and any other applicable tax will be charged in addition, at the rate in force on the invoice date, where applicable. If you share your GSTIN before the invoice is raised, it will be shown on the invoice so you can claim input tax credit as allowed by law. If tax must be deducted at source (TDS) on your payment, please share the TDS certificate with us.
6. Renewal and price changes
- We will remind you at least 15 days before your renewal date and send a renewal invoice. Renewal is not automatic. Your subscription continues only after the renewal invoice is paid.
- Renewal is charged at the price in force on the renewal date. If our price changes, we will tell you at least 30 days before your renewal date. A price change never affects a year you have already paid for.
7. Late payment and suspension
- If a renewal or add-on invoice is not paid by its due date, we may give a grace period of up to 15 days, during which your account keeps working.
- After that, we may suspend access to the web panel and mobile app until payment is received. Suspension does not delete your data.
- If the account stays unpaid, it is treated as ended. You can request an export of your data within 30 days of the end date. After that, data is deleted as described in our Privacy Policy.
8. Cancellation and refunds
You can cancel at any time. Refunds are covered in our Cancellation & Refund Policy.
9. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new "Last updated" date, and tell you about important changes by email or in the app before they apply. Changes do not affect the price of a year you have already paid for.
Contact
Billing questions: contact@sunledger.in or +91 80036 21369.